Can I contact No Claims CashBack Travel Insurance by telephone?
Yes

• For customer services please call 08700 332 270
  opening hours: 9am - 5.30pm, Monday to Friday

How will the CashBack be paid?
Between 30 and 60 days after you return from holiday, enter your Schedule Number and post code on our claim page correctly and we will then refund your cashback to the credit/payment card you used to purchase your policy.

If I make a claim can I still claim the cashback?
Nice try, no.

Are there any conditions that we should know about?
As with all insurance policies there are conditions: for example there are excesses under most sections of the policy, and you are signing, electronically, to confirm that you abide by the conditions. It is a serious offence to misrepresent material facts under an insurance contract (i.e. you confirm, in signing, that there are no pre-existing medical reasons increasing the risk of treatment being required away from home). You should read the policy carefully to make sure it suits your requirements. The policy wording is available on the web site.

I didn't have time to book my travel insurance policy before I travelled. Can I arrange cover now, even though I'm abroad?
No. Cover is not available once you have left the UK.

Do I need to take my travel insurance policy with me when I travel?
Yes. This documentation provides you with information and emergency telephone numbers you may need whilst travelling. It will also provide details of any supporting documentation that may be required in the event of a claim (i.e. loss reports, receipts etc.)

How will I receive my travel insurance policy documents?
A printable version of your policy will become available once the on-line booking process is complete. You will also receive an e-mailed copy to the e-mail address entered into the application, which will include your policy schedule, important policy notes and a copy of the full terms and conditions.

Does the policy cover trips paid for with Air Miles or vouchers?
Yes, if travel arrangements were paid for by Air Miles or by any other form of redeemable vouchers, reimbursement will be the reinstatement of the Air Miles or redeemable vouchers to their original account. If reinstatement is not possible, we will reimburse the lowest advertised fare by the airline for the flight in question. Cancellation must be necessary and unavoidable and not as a result of disinclination to undertake your planned trip. Cover is only provided due to a cause listed in the policy wording.

How do I view the e-mailed version of my travel insurance policy?
You will need a current version (4 or above) of Adobe Acrobat Reader to open the attachments. To download the latest version, please click here.

What can I do to make sure that nobody sees the financial information I input into the site?
All the information you provide is encrypted, meaning it is secure against possible interception.

I have a medical condition. Will this be covered under my travel insurance policy?
No. The policy does not provide cover for any pre-existing medical condition. A medical condition is any medical condition which has been suffered or which is under review (routine or otherwise), or for which medication, advice or treatment has been received within the last 12 months (prior to the date your policy is issued). This includes long standing conditions as well as injuries.

If you do have pre-existing medical conditions and are looking for travel insurance, there are still solutions for you. We recommend that you get in touch with a specialist provider to discuss your individual case. Medici are specialists in travel insurance with pre-existing medical conditions. Visit Medici Travel Insurance or call them on: 0845 8800168